FAQ
What people ask us before deciding
Short answers, no waffle. If yours is missing, write to us and we'll add it.
What it is and what it does
What exactly does Zunox do in a CrossFit box?
Zunox replies automatically on WhatsApp and Instagram to everyone who asks about your box, in under 30 seconds and at any hour. It answers questions about prices and schedules, asks what a coach would ask, and books their trial class in your calendar with their record created. Then it sends the reminder and follows up.
Is this just another chatbot?
No. A menu chatbot replies with buttons and fixed options. Zunox holds a normal conversation: it understands what it is asked, knows your real prices and schedules, and can check your calendar to offer slots that actually exist.
Can people tell they're talking to a machine?
Zunox speaks in your box's tone and asks specific questions instead of reciting a brochure. When something falls outside what it knows — an injury, an odd question, someone upset — it hands the conversation to you rather than making an answer up.
Can I step into a conversation myself?
Yes, at any point. The moment you type, the assistant steps aside and stays out of that conversation until you say otherwise.
Getting it running
How long does it take to get running?
One to two weeks. In the first week we collect your prices, schedules and usual answers; in the second we get it running and fine-tune it with real conversations.
Do I have to change software or install anything?
No. Zunox runs on the WhatsApp and Instagram you already use, and connects to whatever tool you run your classes with. Nothing to install, no system to switch.
Do I need WhatsApp Business?
Yes, you need a WhatsApp Business account, which is free. We handle the process of connecting the number: all you have to do is confirm it.
What do you need from me to start?
Your rates, your class schedule, how the trial class works, and a conversation so we can see how you reply yourself. Not much more.
Pricing
How much does Zunox cost?
There is a one-off setup fee and a monthly fee, plus a standalone audit if all you want is the diagnosis. We give you the figure on the call, with your box's numbers in front of us: that way you can see straight away whether it adds up. You can book at zunox.es/en/demo.
Is there a lock-in period?
There is no long lock-in. The setup is paid once and the fee is monthly. If it stops making sense to you, you tell us and we stop.
How long does it take to pay for itself?
With an average membership of €79 and ten months of retention, two new sign-ups a year more than cover the monthly fee. Most boxes recover the setup fee within the first few months.
Data and privacy
Where are my members' conversations stored?
On servers inside the European Union, encrypted. The data is yours: if you stop working with us, you take it with you and we delete it from our systems.
Is it GDPR compliant?
Yes. We sign the processor agreement the GDPR requires, and in the first conversation the person is told they are talking to the box's assistant and how their data is handled.
Are my conversations used to train AI models?
No. Your box's conversations are used to serve your members and to fine-tune your own assistant. They do not feed general models and are not shared with other clients.