Gyms
The same assistant, adapted to a gym with several rooms, several membership tiers and long opening hours. It answers, informs and books the visit.
The problem
Joining fee, memberships, passes, group classes, personal training. Explaining it properly takes time, and the front desk doesn't always have it.
At seven in the evening there's a queue at the counter and WhatsApp piling up unread messages.
January and September bring three times the enquiries. Exactly when they're handled worst.
How it works
Tap each step to see what happens underneath.
Everything that comes in, wherever it comes from, lands in the same inbox. It makes no difference whether it's one in the morning, whether you're coaching or whether it's Sunday: the message doesn't sit waiting.
65% of messages arrive when the box is closed or mid-class
What it does in this step
It knows your rates, your schedules, how demanding your classes are and what you usually reply. It asks what a coach would ask: where they're coming from, what they're after, how long they've been training. It doesn't recite a brochure.
Under 30 seconds on average, at any hour
What it does in this step
This is where you see it isn't a reply bot. Zunox doesn't jot a name on a list: it checks your actual calendar, decides which class suits that person, closes the booking and leaves the work done for when they walk through the door.
The booking, the record and the coach's heads-up all come out of the same conversation
What it does in this step
On the day of the class they get a reminder. If they don't turn up, Zunox writes again without you doing a thing. And once the trial is over, it asks how it went and sends them the rates.
Not one interested person is left without follow-up
What it does in this step
Examples
Conversations exactly as they come out, in the tone you set up.
Do you have group classes in the morning?
We do: spin, body pump and pilates from 7:00 to 12:00, and the floor is open from 6:30. Shall I book you a trial class this week so you can see it?
How much is it with a personal trainer?
Full membership is €49/month and personal training sessions are separate, from €35 a session or €120 for a pack of four. Would you like me to book you a visit to go through it with the team?
Questions
The general ones are in the FAQ.
Yes. Each location has its own hours, rates and calendar, and the assistant knows which one someone means from what they say or from the channel they wrote in on.
Your side
The assistant works at night. In the morning you open the panel and everything is in order.
Every conversation, in one place
Instagram, WhatsApp and the website in the same inbox, with each person's history. You can step in and type yourself whenever you want: the assistant stands aside.
Who's coming this week
The trial classes booked, with each person's record: where they came from, what they're after, whether they've trained before and whether they're carrying an injury.
Where you lose people
How many write, how many book, how many show up and how many sign up. Broken down by hour and by channel.
What you need to handle
Whatever the assistant decided not to answer on its own, waiting for you in a short list. It's usually one or two things a day.
What it connects to
There's no new program to install and no system to migrate to. It plugs into what you have.
WhatsApp Business
Your usual number, on Meta's official API.
Direct messages and story replies.
Your class software
To read real slots and leave the booking made.
Your website
The form lands in the same inbox as everything else.
Meta ads
If you run campaigns, the leads come in the same way.
Your calendar
So you see the trials where you already check your day.
Using something that isn't on the list? Tell us on the demo. Almost anything that can be queried from outside can be connected; if it can't, we tell you before we start and not after.
Run the numbers
Move the sliders to match your numbers. The figure on the right is what falls through the cracks every year.
Messages, forms and DMs from people asking about your box.
What an average member pays.
The ones left without an answer, or answered hours later.
What slips away
€22,120
in memberships that won't come through your door this year
We count low: that only half of those left without an answer are really lost, that one in three of those would have signed up, and that a member lasts 10 months on average.
You're already losing that money, without having hired anything.
See how to stop losing it →From the blog
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Automation
Automating the wrong thing does more damage than automating nothing. The line is clearer than it looks: you automate the moment, not the judgement.
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The trial isn't won with the WOD. It's won with four questions before and one conversation after, and almost no box does either.
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We show you the assistant replying with your business's data, and we tell you what it costs.
