The same thing you'd do, at eleven at night

Everything that comes in, wherever it comes from, lands in the same inbox. It makes no difference whether it's one in the morning, whether you're coaching or whether it's Sunday: the message doesn't sit waiting.

65% of messages arrive when the box is closed or mid-class

What it does in this step

• Brings Instagram, WhatsApp, your website form and your ads into a single inbox
• Recognises anyone who has written before and picks the conversation back up
• Tells someone interested apart from a member asking about the timetable
• Routes an existing member on without giving them the welcome pitch

It knows your rates, your schedules, how demanding your classes are and what you usually reply. It asks what a coach would ask: where they're coming from, what they're after, how long they've been training. It doesn't recite a brochure.

Under 30 seconds on average, at any hour

What it does in this step

• Answers prices, schedules, how the trial class works and what to bring
• Asks about their experience, goals and availability to know what to offer
• Treats someone with years of training differently from someone who's never set foot in a gym
• When something falls outside the script — an injury, a medical question — it hands it to you
• Speaks whatever language they write in

This is where you see it isn't a reply bot. Zunox doesn't jot a name on a list: it checks your actual calendar, decides which class suits that person, closes the booking and leaves the work done for when they walk through the door.

The booking, the record and the coach's heads-up all come out of the same conversation

What it does in this step

• Checks your calendar live and only offers slots that exist and are free
• Picks the class by level: intro if they're starting, normal class if they already train
• Closes the booking inside the conversation and files it where you see it
• Creates the record with everything they said: experience, goals, injuries and where they came from
• Tells the coach on that slot that someone new is coming, and what they should know
• If the slot fills up mid-conversation, it offers another without you stepping in
• Collects the details you need to sign them up, without asking twice for the same thing

On the day of the class they get a reminder. If they don't turn up, Zunox writes again without you doing a thing. And once the trial is over, it asks how it went and sends them the rates.

Not one interested person is left without follow-up

What it does in this step

• Sends the reminder the same day, at the hour that works
• Wins back whoever booked and didn't show, and offers them another slot
• Asks how the class went the same day, while the good soreness is still there
• Sends the rates and explains how to sign up when the moment comes, not before
• Shows you where every person stands and who is still waiting on you